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Tenant billbacks

Bill tenants back. Show the math. Stay in compliance.

RUBS, submeter or direct billing, matched to each property's lease, program rules and local law. You choose whether statements show how each charge was worked out.

Billing methods
RUBS, submeter, flat
Statement languages
English and Spanish
Sent to residents
After you approve
The monthly cycle

A month of billbacks, start to finish.

We run the cycle and you approve it once. Optionally, residents get a statement they can check line by line.

November resident billing · Oak Ridge Flats
24 units · October service · due December 1 with rent
  1. Utility bills in
  2. Shares calculated
  3. Checked
  4. Your approval
  5. Statements sent
  6. Posted to your ledger

Utility bills in. The water, sewer and trash bills for October are in and paid.

Approve to see the bills

The email and statement each resident gets show here once they are sent.

Billback calculator

See exactly where every dollar goes.

Adjust the bill, common-area share and method. Tap any apartment to see its share explained in plain words, the way it can print on the resident's statement.

$560
12%

Taken off the top for laundry, irrigation and hallways before the bill is split.

Allocation method
Recovered from residents
$447
Billable spend recovered
90.6%
Common area (owner)
$67
Employee unit (owner)
$46
Water · October$492.80 to split after common areas
  • 3 bed · 1,180 sq ft · 4 occupants · 7,310 gal
    1. Your apartment is 1,180 of the building's 7,260 sq ft: 16.3%
    2. Your household is 4 of the building's 16 residents: 25.0%
    3. Your share is the average of the two: 20.6%
    4. 20.6% of $492.80 = $101.65
Methods

Every way you bill, in one engine.

RUBS (ratio billing)

Split by size or occupancy: allocate by square footage, occupants, bedrooms or a blend. Common-area deductions are set per property.

Submetered

Bill on actual submeter reads. Estimates are labeled and trued up on the next bill, so there are no surprise catch-up bills.

Flat & hybrid

Flat fees for trash and pest, and RUBS on top of a base. Mix methods within one property.

Customized to your property

We can customize billing to most needs: affordable units with a utility allowance or a cap, residents who can't be billed until their lease renews, employee apartments, etc.

Vacant cost recovery

Find the charges that belong to someone else.

Every owner-paid charge is matched against move-in and move-out dates. A monthly breakdown is sent to you for review.

Ready to scan
  • Lumen 214$88.40In queue

    Oct 03 – Oct 31

  • Lumen 330$41.15In queue

    Oct 01 – Oct 12

  • Oak Ridge 108$102.90In queue

    Sep 28 – Oct 31

  • Harbor 5C$37.60In queue

    Oct 15 – Oct 31

  • Oak Ridge 221$64.20In queue

    Oct 01 – Oct 31

  • Harbor 9A$58.75In queue

    Oct 01 – Oct 31

Recovered this cycle
$0.00
Vacant, stays with you
$0.00

Example charges for one month, for illustration.

Resident statements

Customize the resident statement.

Set the name, color and language, and choose what residents see.

Brand the resident statement

Brand color
Language
Property type
Bayline Lofts · Unit 302
Utility statement
Due Dec 1
Water & sewer$48.12
Trash$14.00
Total due$62.12
How we calculated your share
  1. Your apartment is 1,020 of the building's 96,400 sq ft: 1.06%
  2. Your household is 2 of the building's 236 residents: 0.85%
  3. Your share is the average of the two: 0.95%
  4. 0.95% of the $5,050 water bill = $48.12
Your building's water use, 6 months
Amount due
Pay with your rent, through your property's resident portal
$62.12

Have questions? Ask us.

You'll talk directly to the team that would handle your accounts.

Talk to usSee pricing